Shipping Policy

This Shipping Policy explains how My Bloom processes, ships, and delivers orders placed through our website. By placing an order, you agree to the shipping terms below.

1) Order processing

Orders are typically processed within 1 to 2 business days. Orders placed on weekends or holidays are processed on the next business day. During launches, promotions, and seasonal peaks, processing may take a little longer.

2) Shipping options

We offer shipping options displayed at checkout based on your location and order value. A free shipping option may be available for qualifying orders.

3) Free shipping

Eligible orders may qualify for free shipping with estimated delivery in up to 4 business days after dispatch. Availability of free shipping may depend on destination, order value, and active promotions.

4) Delivery estimates

Shipping times shown at checkout are estimates only and are not guaranteed unless explicitly stated. Delivery timelines begin after your order has been processed and handed to the carrier.

5) Tracking information

Once your order ships, we’ll send a shipping confirmation email with tracking details when available. Please allow some time for the tracking link to update after the carrier receives the parcel.

6) Shipping delays

We are not responsible for delays caused by carriers, customs, weather conditions, incorrect address information, or other circumstances outside our reasonable control. If a delay happens, we’ll always do our best to help you track the package and provide updates.

7) Incorrect or incomplete addresses

Please make sure your shipping address is accurate and complete before placing your order. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before reshipment.

8) Lost, stolen, or marked-as-delivered packages

If your package is lost in transit, contact us and we’ll help open a carrier investigation where applicable. If a package is marked as delivered but you cannot locate it, please check with neighbors, building staff, or your local carrier first. We are not responsible for stolen packages after confirmed delivery, to the extent permitted by law.

9) Damaged shipments

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and work on a suitable resolution.

10) International shipping

If international shipping is available, delivery times and shipping costs will vary by destination. Customs duties, taxes, and import fees, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

11) Contact

If you have any shipping questions, delivery concerns, or need help with a package, please contact us via the Contact page on the Site.