Privacy Policy

This Privacy Policy describes how My Bloom (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit, interact with, or make a purchase from our website (the “Site”).

1) Information we collect

When you use the Site, we may collect the following categories of information:

A. Information you provide to us

• Contact details: name, email address, phone number (if provided)
• Shipping and billing address
• Order details: products purchased, notes you add to your order
• Account information (if you create an account)
• Messages you send us via contact forms, email, or customer support

B. Information collected automatically

• Device information: browser type, IP address, time zone, device identifiers
• Usage information: pages viewed, actions taken on the Site, referring pages
• Cookies and similar technologies that help the Site function and improve performance

C. Payment information

Payments are processed by third-party payment providers. We do not store full card numbers or sensitive payment credentials. The payment provider receives the data required to complete the transaction.

2) How we use your information

We use personal information to:

• Process and fulfill orders, including shipping and returns
• Communicate with you about your order, support requests, or important updates
• Provide customer service and respond to questions
• Improve the Site, products, and shopping experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms
• Send marketing messages if you choose to receive them (you can opt out anytime)

3) How we share your information

We share personal information only as needed to operate our store and provide services, including:

• Ecommerce platform and hosting providers (for running the Site and processing orders)
• Payment processors (to complete payments securely)
• Shipping and logistics providers (to deliver your order)
• Analytics and performance providers (to understand Site usage and improve)
• Advertising partners (only where applicable) to show more relevant ads and measure performance

We may also share information to comply with laws, respond to lawful requests, protect our rights, or prevent fraud.

4) Cookies and tracking

We use cookies and similar technologies to keep the Site working properly (cart, checkout, preferences), remember settings, and understand Site traffic and performance.

You can manage cookies through your browser settings. Disabling cookies may affect some Site features.

5) International transfers

Your information may be processed outside your country of residence depending on where our service providers operate. We take reasonable steps to help protect your information when it is transferred.

6) Data retention

We keep personal information only as long as necessary to provide services and fulfill orders, maintain records for legal/accounting requirements, and resolve disputes.

7) Security

We use reasonable safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

8) Your rights and choices

Depending on your location, you may have rights to access, correct, delete, object to, or restrict certain processing of your personal information, and to opt out of certain uses.

To request access, correction, or deletion, contact us via the Contact page on the Site. We may need to verify your identity before processing requests.

9) Children’s privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can delete it.

10) Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their policies.

11) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in practices, technologies, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

12) Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us via the Contact page on the Site.